Other Services

WCGS strives to provide all of the tools necessary for our customers to operate a profitable business. The services below assist our customers in operating efficiently while generating a fast return on investment.

The SIP Redirect Server uses automated QOS routing to instantly determine which carrier will have the most cost efficient, highest quality call in real time.

The Customer Service IVR provides automated customer service to end users, decreasing live agent time by up to eighty percent.

The Advanced Monitoring and Troubleshooting system (AMTS) helps WCGS' customers monitor real-time traffic patterns with the aid of charts and graphs. The easy to read graphics enable business owners to make decisions in a fast and efficient manner.