Customer Service IVR

WCGS’ Hosted Customer Service IVR is an essential tool to provide customer service at a low cost. This system cuts expenses by reducing the need for customer service staff within the cloud. If a customer reports an issue via the IVR system, such as a call shorter than 2 seconds,the IVR will automatically credit back a customers account. If pre-determined circumstances are not met, such as the call in question lasting longer than 2 seconds, the customer will not receive a credit. Our customers have reported an 80% decrease in customer service agent time, which in turn has led to a huge increase in profits. Our customers have also reported a return on investment within 3-6 months.

Features include: Multiple Language Support User Friendly web interface Reporting Specific details on why credits were issued or denied Over-ride functionality Ability to address the majority of the calls without any human interaction Resolves need for 24 hour customer service representatives Below you will find audio demonstrations of the Customer Service IVR.

Audio of Call Menu Options & Listing of Call Records

Audio of a Call Being Credited